Effective Date: 13 May 2026 | Last Updated: 20 August 2026
These Terms & Conditions (the “Terms”) govern your access to and use of the websites, applications, dashboards, smartwatch interfaces, Application Programming Interfaces (the “APIs”), and other services (the “Services”) operated by Ring n Bring FZ-LLC (hereinafter referred to as “Ring n Bring,” “we,” “our,” or “us”).
The Services are used by two (2) distinct types of user, and different parts of these Terms apply to each:
Part A (General Terms) applies to everyone. Part D (Common Legal Terms) contains the legal framework that closes out the agreement.
Important. These Terms include limitations of liability, an indemnity, and an arbitration / exclusive jurisdiction clause. Please read them carefully. If you do not agree, do not use the Services.
Part A — General Terms
Part B — Venue / B2B SaaS Terms
Part C — Guest / B2C Terms
Part D — Common Legal Terms
This Part A applies to everyone.
Ring n Bring FZ-LLC is a company incorporated in Meydan Freezone, Government of Dubai, the United Arab Emirates. We operate an all-in-one guest experience and operations management platform that enables hospitality venues to receive and process guest orders, service requests, reservations, payments, and feedback through QR-based interfaces, web dashboards, mobile applications, and devices (the “Devices”).
By accessing or using the Services in any way — including by scanning a QR code at a Venue, creating an account, signing an Order Form, or clicking “I agree” — you agree to be bound by these Terms, our Privacy Policy, and any additional terms incorporated by reference.
If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity, in which case “you” and “your” refer to that entity.
You must be at least eighteen (18) years old (or the age of majority in your jurisdiction) to create a Ring n Bring B2B account or to make a payment through the Services. Guests under eighteen (18) years of age may use the Services at a Venue only with the supervision and consent of a responsible adult.
You are responsible for:
You agree not to, and not to permit any third party to:
We may investigate suspected violations and take action, including suspending or terminating accounts (see Section 18).
The Services, including all software, content, design, text, graphics, logos, trademarks, and trade names, are owned by Ring n Bring or its licensors and are protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services in accordance with these Terms and, for Venues, the applicable subscription plan.
You retain ownership of any content you submit to the Services (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, adapt, communicate, and display Your Content solely to the extent necessary to provide and improve the Services.
If you provide us with feedback, suggestions, or ideas about the Services, we may freely use and incorporate that feedback without restriction or compensation.
The Services may interoperate with third-party products and services, including payment gateways (Stripe, CC Avenue, PayTabs, Urway), POS and PMS systems (e.g., Oracle Micros, Opera), and analytics and advertising platforms. Your use of those third-party services is governed by the respective providers’ terms and privacy policies, and we are not responsible for them.
Ring n Bring is not responsible for:
Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. Where we process personal data on behalf of a Venue, our Data Processing Addendum (the “DPA”) applies and is available on request from privacy@ringnbring.com.
We may add, change, or remove features of the Services at any time. We will not materially reduce the core functionality available under an active paid subscription during its then-current term without your consent or a pro-rata refund.
We may update these Terms from time to time. The “Last Updated” date will reflect the most recent revision. For material changes affecting paid subscriptions, we will give Venues at least thirty (30) days’ advance notice by email or in-product notification. Your continued use of the Services after a change takes effect constitutes acceptance of the revised Terms.
This Part B applies to Venues that subscribe to the Services. It applies in addition to Part A and Part D.
Your subscription to the Services is governed by:
In the event of any conflict, the documents take precedence in the order listed above, unless a later-signed Order Document expressly amends an earlier one.
Subject to your payment of the applicable Fees and your compliance with these Terms, Ring n Bring will make the Services available to you on a software-as-a-service basis during the Subscription Term for use by your authorized personnel and your guests at the Venue(s) specified in the Order Form.
We provide the Services on a hosted basis. We are responsible for hosting, maintaining, securing, and updating the underlying infrastructure. You are responsible for procuring suitable internet connectivity, your own devices, and browsers to access the Services.
The Services are offered on a subscription basis under the plan(s) selected in your Order Form or chosen at sign-up. Each plan defines the features, usage limits, number of Venues, locations, users, and devices included.
You agree to pay the fees set out in your Order Form or as published on ringnbring.com at the time of your purchase (the “Fees”). Fees may include:
All Fees are exclusive of VAT, sales, use, withholding, and other applicable taxes and duties. You are responsible for paying all such taxes, other than taxes on our net income.
Unless otherwise stated in the Order Form, Fees are invoiced in advance and payable within thirty (30) days of the invoice date for annual plans, or charged automatically on the renewal date for monthly plans. Payments are processed through our authorized payment processors. You authorize us (or our processors) to charge your designated payment method for all amounts due.
Amounts not paid when due bear interest at the lower of 1.5% per month or the maximum rate permitted by law. We may suspend the Services (without prejudice to our other rights) if any undisputed amount remains overdue for more than thirty (30) days, provided we have given you at least ten (10) days’ prior written notice of the overdue amount.
We may change our Fees from time to time. Fee changes will not affect your current Subscription Term and will take effect at the start of the next renewal term, provided we give you at least sixty (60) days’ prior written notice. If you do not agree to the new Fees, you may choose not to renew.
Each subscription begins on the start date set out in the Order Form (or, if none, on the date your account is activated) and continues for the initial term set out in the Order Form (the “Initial Term”). If no Initial Term is specified, the Initial Term is one (1) month for monthly plans and twelve (12) months for annual plans.
At the end of the Initial Term and each subsequent term, your subscription will automatically renew for successive terms of the same duration (each a “Renewal Term”), unless either party gives the other written notice of non-renewal at least:
For annual plans, we will send a renewal reminder email at least thirty (30) days before each renewal date.
Either party may terminate the subscription for cause if the other party:
On termination or expiry of the subscription:
Except where required by applicable law, Fees are non-refundable. Specifically:
If you believe you have been charged in error, contact accounting@ringnbring.com within thirty (30) days of the invoice date and we will investigate promptly.
“Customer Data” means all data and content uploaded, submitted, generated, or transmitted by or on behalf of the Venue through the Services, including data relating to the Venue’s guests, orders, payments, reservations, and feedback.
As between the parties, the Venue owns all right, title, and interest in and to Customer Data. The Venue grants Ring n Bring a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data solely as necessary to provide and improve the Services, prevent or address service, security, or technical issues, comply with the Venue’s instructions, and meet our legal obligations.
To the extent Ring n Bring processes personal data on behalf of the Venue, Ring n Bring acts as processor and the Venue acts as controller. Processing is governed by the DPA, which includes EU Standard Contractual Clauses and the UK International Data Transfer Addendum where applicable.
We may generate aggregated and de-identified data derived from Customer Data and use it for any lawful purpose, including improving our Services, benchmarking, and analytics. Aggregated and de-identified data will not identify the Venue, its guests, or any individual.
We will use commercially reasonable efforts to make the production Services available with a monthly uptime of 99.9%, measured monthly, excluding (i) scheduled maintenance announced at least forty-eight (48) hours in advance, (ii) emergency maintenance, (iii) Force Majeure events, and (iv) issues caused by the Venue, its users, or third-party services outside our reasonable control.
If we fail to meet the uptime commitment in a given calendar month, the Venue may request service credits as set out in our Service Level Agreement (the “SLA”). Service credits are the Venue’s sole and exclusive remedy for any failure to meet the uptime commitment.
We provide email and in-product support during business hours (UAE time), with response times based on incident severity:
| Severity | Definition | Target First Response |
|---|---|---|
| P1 – Critical | Production Service unavailable; major feature unusable across all users. | 1 hour, 24/7 |
| P2 – High | Significant degradation; workaround may be available. | 4 business hours |
| P3 – Medium | Minor feature issue; limited impact. | 1 business day |
| P4 – Low | General questions, feature requests. | 2 business days |
Enterprise customers may purchase enhanced support tiers under their Order Form.
Ring n Bring is ISO/IEC 27001 certified. We operate an Information Security Management System (ISMS) that is independently audited against this international standard. Our security program includes:
A copy of our current ISO 27001 certificate and Statement of Applicability is available to Venues under NDA on request to security@ringnbring.com.
You are responsible for:
We may suspend access to the Services, in whole or in part, if:
We will give you advance notice and an opportunity to cure where reasonably practicable. We will restore the Services promptly after the cause for suspension has been resolved.
We warrant that, during the Subscription Term, the Services will perform materially in accordance with our then-current documentation. Your sole and exclusive remedy, and our entire liability, for breach of this warranty is for us to use commercially reasonable efforts to correct the non-conformity. If we cannot do so within a reasonable time, you may terminate the affected subscription and we will refund the pro-rata portion of pre-paid Fees covering the period after termination.
Except for the express warranty in this Section 19 and any non-excludable warranties under applicable law, the Services are provided “AS IS” and “AS AVAILABLE.” Kindly refer to Section 27 for further disclaimers applicable to all users.
Any Devices supplied by Ring n Bring to the Venue — including smartwatches, tablets, chargers, docks, and accessories — remain the sole property of Ring n Bring at all times, unless an Order Document expressly states that the Devices are sold to the Venue. Devices are provided for use with the Services only, for the duration of the Subscription Term. No title, lien, or security interest passes to the Venue.
The Venue will: (i) use the Devices only for their intended purpose in connection with the Services; (ii) keep them at the Venue location(s) specified in the Order Form and not relocate them without our prior written consent; (iii) not modify, repair, open, reconfigure, re-flash, or install software on them; and (iv) not remove or obscure any Ring n Bring markings, labels, or serial numbers.
Risk of loss, theft, and damage passes to the Venue on delivery. The Venue is solely responsible for any loss of or damage to the Devices caused by its staff, guests, contractors, or representatives, and will bear the cost of repair or replacement at Ring n Bring’s then-current published rates. Ring n Bring is not obliged to repair or replace Devices damaged or lost in these circumstances, or to compensate the Venue for any resulting cost or downtime.
Section 20.3 does not apply to Device failure caused by normal wear and tear, manufacturing defect, or our own negligence. In those cases we will repair or replace the affected Device at no charge within a reasonable period.
The Venue will notify us promptly of any loss, theft, or damage to a Device. We will make reasonable efforts to inform the Venue of any incident involving the Devices of which we become aware, and to provide assistance, guidance, or documentation to support an insurance claim where applicable. This does not create any obligation on us to repair, replace, or compensate.
The Venue will maintain adequate insurance covering loss of and damage to the Devices while in its possession, and will name Ring n Bring as loss payee in respect of the Devices on request.
Within fourteen (14) days of termination or expiry of the subscription, the Venue will return all Devices to Ring n Bring in good working order, subject to normal wear and tear, at the Venue’s cost and using a method agreed with us. If any Device is not returned within that period, or is returned damaged beyond normal wear and tear, we may invoice the Venue for its full replacement value, and the Venue will pay that invoice in accordance with Section 11.4.
The Venue grants Ring n Bring and its authorized personnel reasonable access to the Venue premises, during normal business hours and on reasonable notice, to inspect, service, or recover the Devices.
This Part C applies to guests who use the Services at a Venue. It applies in addition to Part A and Part D.
Ring n Bring provides the technology platform that connects you, as a guest, with the Venue you are visiting. When you scan a QR code at a Venue, you can access a menu, place orders, request services, make reservations, pay your bill, leave a tip, and provide feedback. Ring n Bring is not the seller of any food, beverages, or services you order. The Venue is the seller and is responsible for the products and services it provides to you.
When you place an order or service request through the Services:
If you experience an issue with an order or reservation, please raise it with the Venue first. We can help facilitate communication where appropriate.
Where the Services include in-app payment, your payment is processed by a third-party payment processor (such as Stripe, CC Avenue, PayTabs, or Urway). By submitting payment, you authorize the processor to charge your chosen payment method for the full amount.
Allergen, ingredient, and dietary information displayed through the Services is provided by the Venue and is the Venue’s responsibility. If you have a serious allergy or dietary restriction, you must speak to a member of the Venue’s staff before placing an order. Ring n Bring does not independently verify allergen or food-safety information and accepts no liability for inaccuracies in Venue-provided content.
When you submit feedback or ratings through Ring n Rate, the feedback is shared with the relevant Venue. You agree that:
We automatically remove feedback that violates these Terms or applicable law.
The Services are made available to guests free of charge as part of the Venue’s offering. To the maximum extent permitted by applicable law, Ring n Bring excludes all warranties, representations, and conditions in connection with the guest Services. Nothing in these Terms limits any non-excludable rights you have as a consumer under applicable law.
EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY MENU, ALLERGEN, PRICING, AVAILABILITY, OR OTHER CONTENT PROVIDED BY A VENUE. WE ARE NOT RESPONSIBLE FOR THE QUALITY, SAFETY, OR LEGALITY OF THE FOOD, BEVERAGES, OR SERVICES SUPPLIED BY ANY VENUE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
By the Venue. You agree to defend, indemnify, and hold harmless Ring n Bring and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (i) your breach of these Terms; (ii) your violation of any law or third-party right; (iii) the content you publish through the Services, including menu, allergen, pricing, and marketing content; (iv) your products, services, and operations; and (v) any dispute between you and a guest.
By Ring n Bring. We will defend, indemnify, and hold harmless the Venue against any third-party claim alleging that the Services, when used in accordance with these Terms and the documentation, infringe a third party’s intellectual property rights, and we will pay any final judgment or settlement we agree to. This indemnity does not apply to claims arising from: (i) Customer Data; (ii) use of the Services in combination with products or services not provided by us, where the claim would not have arisen but for the combination; or (iii) modifications to the Services not made by us.
Each party may disclose to the other Confidential Information in the course of performing under these Terms. “Confidential Information” means any non-public information disclosed by one party that is identified as confidential or that should reasonably be understood to be confidential, including business plans, pricing, customer lists, technology, and product roadmaps. The receiving party will protect Confidential Information with at least the same care it uses for its own confidential information (and in no event less than reasonable care), will use it only to perform under these Terms, and will not disclose it to third parties except to its personnel and advisors who have a need to know and are bound by confidentiality obligations no less protective than these. Confidential Information does not include information that is publicly available without breach of these Terms, was rightfully known before disclosure, was independently developed without reference to Confidential Information, is rightfully received from a third party without a duty of confidentiality, or is required to be disclosed by law or court order.
Neither party will be liable for any failure or delay in the performance of its obligations due to events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, government action, labor disputes, internet or telecommunications failures, denial-of-service attacks, or failure of utilities.
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, as applicable in the Emirate of Dubai, without giving effect to its conflict-of-laws principles.
For Venues: Any dispute, controversy, or claim arising out of or relating to these Terms, including its existence, validity, or termination, will be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under the DIAC Arbitration Rules, which Rules are deemed incorporated by reference into this clause. The seat of arbitration will be Dubai, UAE. The language of the arbitration will be English. The tribunal will consist of one (1) arbitrator. The arbitration award will be final and binding on the parties. Notwithstanding the foregoing, either party may seek interim or injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.
For Guests: Any dispute between a guest and Ring n Bring will be subject to the non-exclusive jurisdiction of the courts of Dubai, UAE. This does not affect any mandatory rights that consumers may have under the law of their country of residence.
Notices to Ring n Bring must be sent to legal@ringnbring.com, with a copy to our registered office. Notices to you may be sent to the email address associated with your account or, for guests, to the email or phone number you provided when using the Services. Notices are deemed received on delivery for email and on the next business day for any other method.
| Channel | Detail |
|---|---|
| Legal and contractual | legal@ringnbring.com |
| Billing | accounting@ringnbring.com |
| Security | security@ringnbring.com |
| Privacy | privacy@ringnbring.com |
| General enquiries | info@ringnbring.com |
| Phone | +971 58 522 6444 |
| Website | ringnbring.com |
| Registered office | Al Shmookh Business Center, One UAQ, Umm Al Quwain, United Arab Emirates |
End of Terms & Conditions.
